Comments on: Apple’s Redemption

By: Tomás

Tomás — Sun, 24 Dec 2006 17:21:16 +0000

They re great, because they just could accuse DHL, but they fix the problem that the other company had.
Apple is great, but expensive here in Argentina.

By: freeflyfranz

freeflyfranz — Fri, 22 Dec 2006 16:16:58 +0000

I had a pretty duff macbook pro which first had the motherboard replaced and then was scheduled to get the CPU replaced except the technicians ignored the instructions the technical support guy had give them to replace it. They sent it back with just the OS reinistalled. When my tech support guy heard about this he just told me the machine would be replaced with the latest model, no more messing around.
I would conclude that like any large organization the quality of service really depends not he individual you deal with.
I would rather not have had the hassle in the first place but in the end I think I did get treated well in the end. I just hope the new machine will be more reliable.

By: Andre

Andre — Fri, 22 Dec 2006 04:35:12 +0000

AppleCare sucks. I’ve been having problems with my MacBook Pro for months, and they still won’t replace it.
Maybe I should blog about it…

By: Jimbob

Jimbob — Wed, 20 Dec 2006 23:40:36 +0000

It probably had nothing to do with being submitted to digg, this sounds like a bit of a publicity stunt, but maybe not.
Good news on the laptop either way.

By: Grimlock

Grimlock — Wed, 20 Dec 2006 23:12:52 +0000

Called it. See my original comment to the original post.
They got bad press they got him a new one.

By: Mike

Mike — Wed, 20 Dec 2006 23:11:25 +0000

ALWAYS BACKUP DATA IF YOUR HARD DRIVE STILL SPINS!!!

By: Mike

Mike — Wed, 20 Dec 2006 23:11:23 +0000

ALWAYS BACKUP DATA IF YOUR HARD DRIVE STILL SPINS!!!

By: chadseld

chadseld — Wed, 20 Dec 2006 22:49:30 +0000

They have been doing this for years with or without the media attention. I knew a guy who went through a similar situation in 1995, before the power of the blog. Still, there are many areas in which their customer service and quality assurance need improvement.

By: jubilee

jubilee — Wed, 20 Dec 2006 21:53:07 +0000

not uncommon. I sent my broken iBook in for service and after a month of no word and a call to customer service, they replaced the obsolete iBook with a brand new MacBook with upgraded RAM. They may be a hassle at times, but they always pull through.

By: hugo

hugo — Wed, 20 Dec 2006 21:49:02 +0000

O Christian. Your stupidity has made my day.