Comments on: Apple lost my computer!

By: Joe Whistleblower

Joe Whistleblower — Thu, 16 Aug 2007 02:55:40 +0000

Perhaps you need to buy some stock, show up at the stockholders meeting, and sign up on the list of stockholders whom wish to speak at the meeting!

By: rob

rob — Mon, 26 Mar 2007 18:44:28 +0000

well it’s a long time after this post but just thought i’d post that today i received someone else’s iphoto greeting card order (in place of the one i’d actually ordered myserlf). they only have email support for iphoto orders – so i’ve been trying to find the person in another state whose order i received in the hope that she received mine somehow. too bad, since i’ve used iphoto ordering before without problems…

By: N. Miller

N. Miller — Sun, 11 Mar 2007 18:01:51 +0000

I am in the Chicago-area and need another Apple Stylewriter 1500 or its alternate printer for my MacIntosh 5260 computer. Any suggestions of repair or refurbish or purchase? Thank you. NM

By: kris Ziel

kris Ziel — Wed, 20 Dec 2006 23:00:15 +0000

I had great service with my MacBook at the Boulder Apple store, they had it ready to go within 16 hours of my giving it to them (only 6 business hours.)

By: face it

face it — Wed, 20 Dec 2006 21:31:06 +0000

why bother with apple? they are crap. just as bad as microsoft if you ask me
if i met someone from apple they better hope they have medical insurance

By: Lynn James

Lynn James — Mon, 18 Dec 2006 23:35:36 +0000

This isn’t about losing a computer, but it is about Apple’s going-downhill customer service. Within the last week, they have screwed up my 2 orders: one for itunes and one for iphoto. In their latest error, they sent me someone else’s reprints with a different order number – and NO one knows what happened to my order at Apple. Even though an email indicates that it “Shipped”, a customer service person said that it didn’t. Christmas is closing in, and I ordered the photos in plenty of time for Christmas presents. When I tried to explain this to the Apple customer service person, she hung up on me. Apple used to have excellent customer service; consumer beware…I am going to buy CDs and have my photos reprinted elsewhere.

By: Ken Gengler

Ken Gengler — Mon, 18 Dec 2006 21:04:15 +0000

Actually, I got a call back a few hours later! Something akin to “I’m Steve’s assistent. Steve read your email and asked me to look into it personally.” I don’t really believe *steve* read the email, but I’m kinda surprise anyone did. But, this guy has been great on follow-through. I should have the laptop by Wednesday (I have a tracking number!!!). Now, hopefully this one works for longer than a couple weeks (I’m sure it will).
So, Ryan, if you’re still waiting… write Steve (kinda).

By: Kath :-)

Kath :-) — Fri, 15 Dec 2006 22:11:05 +0000

So what’s the latest?
Did Apple ever find it or offer you a replacement?

By: Ken Gengler

Ken Gengler — Thu, 14 Dec 2006 22:37:45 +0000

OMG. We are in the same boat. My Core2 MBP died two weeks after I bought it (on its release date like you). I was stupid enough to custom build it which made repair/replace matters worse. The local Apple retail store just sat on it until I prodded them. Then the communication between store and corporate fowled up and it sat again. I have no idea where it went after that (and judging by the number of reps that asked “where’s the laptop now? do you have it?”, Apple didn’t know either. And, then there were the apparently good rep I thought I could trust that never called back (a week’s delay there). I think it was also routed to an engineer because it was so new of a model – and not the service center so that further delayed the order of a replacement. And, on and on.
I finally did email steve jobs this morning (as if it would actually get to him – haha). And, although it may be coincidence, a rep called a few hours later to tell me that my laptop was being built and when I could expect to receive it.
Of course, given the last three weeks, I’ll believe it when i see it.
Good luck,
Ken

By: Jon Ballerano

Jon Ballerano — Sat, 02 Dec 2006 07:36:53 +0000

Get the exact destination address from DHL, if it’s
Apple Computer Inc.
One Infinite Loop
Cupertino, CA 95014
then it’s at Apple’s corporate headquarters. In that case, DHL mailed your computer to the corporate (BILLING) address INSTEAD of the DESTINATION address. Whoever handles receiving at headquarters routinely signed for it, along with the number of other packages that arrived in the same delivery. This seems like the only logical explanation.
Apple’s record clearly links the tracking number with the Boulder Apple Store’s address. While their database probably isn’t bulletproof, I can’t see how Apple would have put Cupertino as the destination on the package.
Good luck!