I Love (Hate) Apple

I’m a huge fan of the Macintosh, the iPod and Apple’s incredible design sensibilities and well-integrated products. I’ve probably owned at least a dozen macs in my life, starting in 1989 with a 512K Mac SE with a 20 meg hard drive. In general I appreciate Apple’s products almost as much as Mark Morford at SF Gate, who somehow manages to fit the word vulva into his review of the MacBook Pro Core 2 Duo.

The day the new Core 2 Duo MacBook Pro was announced, I bought one. My old 17″ Powerbook G4 had been on its last legs for months (dropping it in the airport security line that one time didn’t help), and in an unusual act of gadget-lust self control, I had managed to wait until the long-rumored Core 2 Duo MacBook Pro was announced.

This is where my love story turns into a hate story.

Upon unboxing the machine (maxed out with 3GB RAM and a 200GB hard drive) and booting it up, instead of hearing the mellifluous and familiar Mac startup chime, I heard loud and nasty static. Any time the mac tried to produce sound, it instead produced static. The headphone jack worked fine, but the speakers were kaput. So I took it to the Apple Store and they informed me that I could not simply exchange it for a new one since I got the build-to-order option. That will teach me to buy a top-of-the-line machine from Apple.

So I made my appointment at the Genius Bar and used my Apple ProCare membership to get an appointment the next day. After some time at the counter, they determined they could not fixed it locally and had to send it out. Since I am a ProCare member, I was entitled to “priority” service.

Guess what? I handed over my lovely new MacBook Pro to the Apple Store on Saturday, November 4th. Today it is November 17th. And my new laptop still has not been returned. So much for the “value” that Apple ProCare offers. Lucky for me, my old PB G4 17″ is still working so I’m not totally out of commission, but this is incredibly frustrating.

As I’ve mentioned in a previous post, Apple is squandering a ton of good will by not offering customer support that matches the excellence of their products.

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  • Peter

    you Mac people are so servile, you’ll actually talk about how you just bought a total piece of sh*t from Apple, and then talk about what great products Apple produces. so typical.

  • We bought two MacBook Pro computers this week. Our Adobe applications did not copy over correctly, which was a huge scare. However, after reinstalling the apps from scratch, they work fine.
    I agree with you on the customer service, though. I stood with this “please help me” look on my face at the new Apple store in Boulder twice this week. Both times it took about half an hour for someone to free-up and help me.

  • When my 2GB PowerBook G4’s disk crashed last weekend, I nearly bought a MacBook. I resisted the temptation and, instead, installed a new 120GB drive for my G4. I feel much better having read about your experience. Also, Oracle hasn’t yet been ported to the Intel Mac which is another reason for me to wait.

  • Peter is the kind of guy who has been arguing since 1989 about how the PC is better and apple is surely going out of business and after finally being proven wrong still has too much pride to do what he KNOWS he wants to do, and just go buy a Mac.

  • Darwin

    To me Apple is a joke, their hardware sucks ass. Ive had 4 DOA iMacs and one shitty powerbook with weird fan-behaviour and I just sent my 2nd C2D Macbook Pro back 3 weeks ago and I still havent received my refund, I freakin hate Apple now and will never buy any of their shitty overpriced AD-2Cool4school-holierthanthou-SHIT-PCS ever again. Back to Thinkpads…Jobs you can keep your lollipop shit OS and your silvercoated bullshit doorstops.

  • apple cult survivor

    Same shit happened to me in 1998 when I bought the top of the range powerbook.
    Crap hardware. Crap service. No support from cult members. And no support from Apple.
    Good to hear nothing’s changed. I have not touched anything with an Apple logo since. Saved myself huge hassles.